Customer Support Manager – Manchester

£35,000 – £39,000 base + 15% bonus + Package

The Company

GMA are delighted to be retained to recruit for several positions within a leading, global,  engineering products solutions business.

With a large installed base and as a strong global partner of choice across major industries, they are able to serve their customers better, faster, and more efficiently.

Due to rapid expansion and growth they are now looking to secure a talented and experienced Customer Support Manager, for their aftermarket business to manage and lead the internal customer support team.

The Role

As the Customer Support Manager you will take full responsibility and ownership of the customer support team, ensuring that all enquiries, quotes and orders are managed and carried out to the highest level possible.

Reporting into the aftermarket director your main responsibilities will include

• Control and management and leadership of the internal sales/customer support team
• Sales reporting and relevant forecasting for business requirements
• Support of the external sales and export teams in delivering high class customer service
• To improve internal best practises and procedures in ensuring that customers are receiving best in class service.
• To improve the efficiency of the customer service team in delivery of quotes and completion of quotes.

This is an excellent opportunity where you will be given autonomy to develop and evolve the current customer support business, allowing you to grow the business unit year on year.

Excellent training and development are given, along with fantastic career prospects.

The Candidate

We are keen to speak to people who have the following experience and attributes

• Commutable to South Manchester
• Candidates must be from an engineering or manufacturing background
• You will have had previous experience of managing/leading and internal sales/customer service or commercial team.
• Ideally you will have had some form of experience regards costing/quotations/tenders for an engineering or manufacturing based business.
• You will have a good understanding and experience of working with CRM/ERP systems
• You will have great relationship management capability with string interpersonal skills.
• You will have the ability to build strong and fruitful relationships cross functionally as well as with customers and externa stakeholders.

We are particularly keen to talk to candidates that are on their way up in their career, who are looking to build a long term career and want to take on bigger roles in the future.